Description : Customer Service Supervisor. Company : inDrive. Location : Cairo
inDrive is an international ride-hailing service headquartered in Mountain View, CA. inDriver app's downloads exceed 150M, and we are operating in more than 650+ cities in 48 countries.
Now we are looking for a Customer Service Supervisor, who will be responsible for the MENA region. If you have supervisory experience in Customer Service we are waiting for your CV!
What you will do:
- Helping and solving appeals of users;
- Translation of texts;
- Training and hiring new agents;
- Supervise and monitor the activities of agents;
- Control the compliance of agents with production discipline;
- Prepare reports on the quality of work;
- Answering questions from staff and providing guidance and feedback;
- Devise ways to optimize procedures and keep staff motivated.
What we expect from you:
- Developed communication skills;
- Fluent in Arabic, and English;
- Knowledge Russian language would be an advantage;
- Competent verbal and written communication;
- The initiative, independence, focus on the result, the ability to bring things to a close;
- Ability to work with large amounts of information, multi-tasking;
- Organizational skills;
- Management skills;
- Friendliness, tactfulness, and resistance to stress;
- Assiduity, patience;
- Work experience in a similar position;
- Willingness to travel.
Working terms:
- The probation period for 3 months;
- Initial training;
- Working hours: shift work from 7:00 am to 7:00 pm and 7:00 pm to 7:00 am, 2 days on and 2 days off.
We offer you all the conditions for professional and personal growth with a rapidly growing tech company.
Your resume will be considered within 14 calendar days from the date it was received. If your experience meets the requirements of our company, we will contact you.
If you receive no feedback it means that currently there are no suitable vacancies for you.
